LIMITED TIME

EXTENDED! NOW ENDING NOV 18

2 days 5 hrs 15 sec

Warranty

TRANSFORMER TABLE WARRANTY

TWO-YEAR LIMITED WARRANTY

Your new Transformer Table (TT) products are covered by a two-year limited warranty at no additional fee or cost to you. If you experience a manufacturing defect while being covered under our warranty period, we will repair and/or send you replacement parts. There is no fee or deductible required for any of your TT purchases, and there is no charge for shipping. Please be aware that certain delays may occur with the manufacturing and the shipment of your replacement parts. It is essential that we make sure your replacement parts match the finishes and wood lot of your original products. Considering the naturally occurring variations in wood essences and grains, identifying the right wood lot and finish is paramount.

TWO-YEAR LIMITED WARRANTY

Your new Transformer Table (TT) products are covered by a two-year limited warranty at no additional fee or cost to you. If you experience a manufacturing defect while being covered under our warranty period, we will repair and/or send you replacement parts. There is no fee or deductible required for any of your TT purchases, and there is no charge for shipping. Please be aware that certain delays may occur with the manufacturing and the shipment of your replacement parts. It is essential that we make sure your replacement parts match the finishes and wood lot of your original products. Considering the naturally occurring variations in wood essences and grains, identifying the right wood lot and finish is paramount.

IMPORTANT WARRANTY DETAILS

Delays may occur with the manufacturing and shipment of your replacement parts, as it is essential that we make sure they match the finishes and wood lot of your original products. Considering the naturally occurring variations in wood essences and grains, identifying the right wood lot and finish is paramount. The Transformer Table warranty extends to the original purchaser(s) of Transformer Table product who reside in Canada and the United States and whose information is associated with the e-commerce purchase. In order to apply for a warranty, you must have a copy of the receipt sent to you via email. In order to identify and assess the warranty issue, photos of the defective product and/or parts, the order number and original proof of purchase will be required upon request.

HAVE AN ISSUE WITH YOUR PRODUCT?

At any point during your two-year warranty period, you can submit a claim online to our support team. You can also contact our support team directly at info@transformertable.com. Please give us a few days to process your inquiry and/or claim, and we will get back to you as soon as we can.

WHAT DOES THE WARRANTY COVER?

  • COVERED
  • Degradation. This causes the table and/or bench to have visible cracks/splits in the structure (greater than 1mm), or larger than normal gaps between the panels (greater than 2mm) due to warping of the hardwood structure.

  • Physical flaws of the metal components (ball-bearing mechanism) during the manufacturing process.

  • Movable metal components of the ball-bearing mechanism.

  • Structural metal hardware including defected clips, pins or latches.

  • NOT COVERED
  • Normal wear and tear of your Transformer Table products including but not limited to the normal distressing of the colour/finish of your products, as a result of long-term use and direct exposure to sunlight.

  • Any stains, burns, heat marks, scratches, cuts, or liquid/moisture damage resulting from use by customer or their environment. (Touch up paint may be requested if scratches/chips on the finish of your products occur).

  • Damages or warping issues due to a living environment of drastic temperature changes. Products should not be placed in temperatures below 10 degrees.

  • Any product that is sold by an unauthorized retailer and/or sold as “used” or using any other verbiage indicating that the product is not “new”.

FOR WARRANTY PURPOSES OF YOUR TT PRODUCTS IMPORTANT FACTS AND CARE INSTRUCTIONS

Quality hardwood furniture is an investment that can easily last a lifetime and beyond with the right care. It's surprisingly easy to look after and a small amount of care will extend your furniture's life considerably.

Take a look at the information below for hints and tips on how to keep your furniture looking its best.

SOLID HARDWOOD FURNITURE

The appeal of solid hardwood furniture is that each piece is unique in terms of color, natural marks, grain patterns and workmanship. Consequently, you may notice some differences between items from the same range; any such differences are considered an integral part of this totally natural product. Due to the very nature of solid hardwood furniture, all ranges will feature varying degrees of distressing; this may include wood splits, filling, knots, distress marks, antiquing and more. To complement these unique qualities, some of our ranges are crafted to showcase 'distressed' or 'rustic' styling. This is very much intentional by our skilled craftsman and makes each piece unique with a 'lived in' appearance.

ROOM TEMPERATURE

Did you know that almost 50% of the weight of freshly sawn wood is made up of water? At Transformer Table, all timbers undergo a meticulous kiln-drying process to carefully reduce this moisture content, leaving just enough so that it can properly acclimate to the humidity in your home. That’s why it’s important for you to maintain the humidity levels wherever you place your Transformer Table products. To be safe, humidity levels should be set between 40%-55% at all times. This is also true for any hardwood furniture products that you own or that you may purchase in the future. Note: Do not place furniture directly next to heating or air conditioning vents, as this can alter the natural humidity levels and may result in drying and splitting.

STORING ENVIRONMENT

We highly recommend storing your Transformer Table panels in the same space as your Transformer Table for at least two consecutive months. This is to ensure the both hardwood table and panels all adapt and acclimate in the same living environment. Note: Store all Transformer Table panels laying down. If you store standing up or in a different room, this could be detrimental/damaging to the hardwood structure and core.

CLEANING AND CARE

When it comes to cleaning your Transformer Table products, use only household cleaners or solvents intended for hardwood materials. Using other household cleaning products may cause harm and/or damage the finish.

Cleaning directions:

  • Use a clean cloth made of soft, lint-free cotton.
  • Moisten the cloth with just enough water to make the dust adhere to it. The cloth should be so damp that it wets the hardwood.
  • Always wip in the direction of the wood grain.

Store your Hardwood components of your TT products (as much as possible) in the same living environment

Place furniture directly next to heating or air conditioning vents

  • DO
  • Blot up spills immediately with a soft, slightly damp cloth

  • Use coasters, placemats and tablecloths to protect furniture during use

  • Store your Hardwood components of your TT products (as much as possible) in the same living environment

  • Keep humidity levels between 40%-55%. It is recommended to purchase a humidifier for the room if needed

  • DON'T
  • Place furniture directly next to heating or air conditioning vents

  • Use household cleaners and solvents not intended for hardwood products

FELT PADS

Add felt pads below your Transformer Table products. They are a great solution to protect your flooring from potential scratches and gouges. They are super easy to apply and available in various sizes. We recommend purchasing a twenty-four pack of 25mm pads or the four-pack of larger 70mm pads, which you can cut down to size. You can find felt pads at any hardware store or online.

HAVE AN ISSUE WITH YOUR PRODUCT?

At any point during your two-year warranty period, you can submit a claim online to our support team. You can also contact our support team directly at info@transformertable.com. Please give us a few days to process your inquiry and/or claim, and we will get back to you as soon as we can.

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